Return & Refund Policy

Return & Refund Policy

Return Eligibility and Timeframe

Frost Buddy | Drinkware Like No One Else | Faith, Family, Community accepts return requests for eligible products within 30 days of your order delivery. To be eligible for a return:

  • The item must be unused and in its original condition, without signs of wear, damage, or alteration.
  • Return all original components, including lids, accessories, and packaging, when reasonably possible.
  • The product cannot be labeled as final sale or excluded by any specific product restrictions.
  • You must follow the return instructions provided by Frost Buddy’s support team exactly as given.
  • Items that are incomplete, misused, or altered will generally not qualify for a refund except where required by law.

How to Initiate a Return

  1. Visit the Contact Us page at www.frostitbuddy.com.
  2. Provide your order number and specify the product you want to return.
  3. If the item arrived damaged, defective, or incorrect, include detailed information along with clear photographs.
  4. Wait for explicit return instructions from Frost Buddy before sending any item back.
  5. Only ship the item to the address confirmed by Frost Buddy during the return process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or differs from what you ordered, notify Frost Buddy immediately through the website with your order details and photos. We will evaluate your claim and offer a solution, which may include a replacement, refund, or other resolution.

Return Shipping Costs

Return shipping fees and any related costs are handled in accordance with your original purchase terms and applicable legal requirements.

Refund Processing

Once we receive and inspect your returned items, Frost Buddy will inform you of your refund status. Approved refunds are processed within 5–10 business days and issued to your original payment method. Please allow extra time for your payment provider to reflect the refund.

Order Cancellations

You may cancel your order by contacting Frost Buddy within 24 hours of placing it. Cancellation requests beyond this 24-hour period may not be possible if your order has already been processed, packed, or shipped. If cancellation is not available, you may return the order using the standard return process after delivery.

Contact for Support

For return, refund, exchange, or cancellation inquiries, please contact Frost Buddy at scottprice324219@outlook.com. Providing your order number will help us serve you more efficiently.