Shipping Policy for Frost Buddy | Drinkware Like No One Else | Faith, Family, Community
Order Processing
When you place an order with Frost Buddy, we first confirm your payment and check the availability of your chosen items from our collections, including Drinkware, Accessories, and New Arrivals. This preparation—picking and packing your order—usually takes 1-3 business days.
Please be aware that orders placed on weekends, public holidays, during promotional events, or peak demand periods may take longer to process.
Shipping Methods and Fees
Shipping options and fees vary based on your delivery address, the products you select, and the shipping service you choose. All applicable shipping costs and available delivery methods will be clearly shown to you during checkout.
If there are active shipping promotions, details about who qualifies, any exclusions, and specific terms will be included within the offer information.
Estimated Delivery Time
Once your order has been processed, it will be shipped with an estimated delivery time of 5-10 business days. Please note this timeframe can be affected by factors such as carrier performance, weather conditions, customs inspections, and local handling procedures.
Where possible, we provide tracking numbers so you can monitor your shipment’s journey. Allow some time after shipment for tracking updates to appear.
Ensure Shipping Address Accuracy
To avoid delays or delivery problems, double-check your shipping address during checkout. Incorrect or incomplete addresses may cause your order to be delivered late, not delivered at all, or returned to us.
If you find an error in your shipping information after placing your order, contact us promptly through our Contact Us page. We will do our best to help, but please note changes cannot be guaranteed once order processing has started or your package has shipped.
Tracking and Delivery Issues
Use the tracking number provided to track your shipment. If your order is delayed, marked as delivered but missing, or if you encounter other shipping issues, contact us via the Contact Us page.
To assist with resolving issues, we may request your order details and shipment information.
Lost or Damaged Shipments
If your package arrives damaged or you suspect it is lost, contact Frost Buddy immediately by emailing scottprice324219@outlook.com or through our Contact Us page.
Please retain all original packaging and provide photos or documents related to the damage to help us evaluate the situation. We will guide you on the next steps aligned with our policies.
International Shipping
For shipments outside the United States, additional customs duties, import taxes, brokerage fees, or other charges may be applied by your local authorities. These charges are generally your responsibility unless otherwise specified at checkout.
Keep in mind that customs inspections and local procedures may also extend delivery times.
Multiple Shipments and Inventory Updates
Sometimes, orders from Frost Buddy ship in multiple packages because of stock availability or logistics. Each package will have its own tracking number.
If an item becomes unavailable after you place your order, we will contact you promptly to offer a refund or discuss substitution options.